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Privacy Notice

The concept of online privacy includes the right to decide what personal information you choose to submit online, and how that information will be used, if at all. To protect user privacy, HUD User follows Office of Management and Budget (OMB) recommendations and other suggestions regarding Internet privacy policy for Federal Government Web sites. In doing so, we strive to make users aware of the kinds of information we collect from them, explaining why we collect that information, how we use it, and whether it will be shared with others.

Information Collected Automatically
When users surf the HUD User Web site or associated Web sites, HUD User collects the following data for statistical purposes only:

  • the IP address from which users access our Web site;
  • the date and time of their visits;
  • the URLs of the pages that they view;
  • WAIS searches and retrievals, including search terms.

We use these statistics to make improvements to HUD User and related Web sites, not to identify individual users or their searches. We do not enable cookies to monitor usage or to gather users' personal information.

Information Collected via Correspondence with HUD User
Personal information submitted by a user in comments or questions via phone, fax, or e-mail is not distributed to parties outside of HUD User. Identifying information, such as name, e-mail address, and phone or fax number, is used only for responding to users' comments or questions, and is not made available for other purposes.

Information Collected via HUD User Web Store
Personal information supplied by a user when submitting an order via HUD User, phone, fax, or e-mail is used for fulfilling that order. This information may be used to notify customers of new products that may be of interest to them.

Information submitted through an order placed on the HUD User Web store is protected by the use of commercial encryption software. By using this software to create a secure environment for online information exchange, HUD User ensures that only authorized personnel can view personal information, such as credit card numbers.

HUD User does not enable cookies to monitor usage or to gather users' personal information; however, "session cookies" are used to aid in the selection of items on the HUD User Web store. To take full advantage of the shopping cart features on the HUD User Web store, users must have session cookies enabled on their browser. Session cookies disappear from the user's computer when an Internet session ends.

Definitions of Privacy Terms

  • Cookies: Cookies are small pieces of information that Web servers or pages store on a user's hard drive. There are two types of cookies: session cookies and persistent cookies. Both types of cookies allow Internet servers to "remember" specific information about a user. Web sites use them primarily to personalize their sites for individual users, to keep track of orders when users purchase products, and to target advertising toward users based on the information that they access. However, session cookies will "remember" that information for only as long as you explore a Web site during one "session", or visit to the Web site. Session cookies will not "remember" information about you when you return to the site for subsequent visits. However, persistent cookies will "remember" this information for more than one session. OMB has decided that persistent cookies should not be allowed on Government Web sites, except in "the most unusual of circumstances." HDU USER currently follows this recommendation.
  • Encryption: Encryption technology ensures the protection of personal information via private, secure transactions.HUD User now features an encryption service that ensures private, secure transactions for customers who submit electronic orders by credit card through the Web store.  This technology is provided by Verisign, the leading provider of Internet-based trust services and digital certificate solutions used by Web sites, electronic-commerce service providers, and individuals to conduct trusted and secure electronic commerce and communications over IP networks.


Site security is the concept of monitoring network traffic to identify unauthorized attempts to upload or change information on HUD User's servers. In the case that suspicious activity of this sort arises, a user's personal information may be tracked to identify a possible threat. This is the only reason that HUD User will ever collect personal information and/or monitor user activity without asking permission or giving prior notice.

1 x Empowering Local Communities Through Leadership Development and Capacity Building1 x Guide to HUD USER Data Sets2 x 1998 Income Limits for "Low Income," "Very Low Income," and "Median Income," Diskette version (ascii) *1 x Evidence Matters - Summer 20171 x American Housing Survey Metro Book, 1993, Washington, DC1 x American Housing Survey for the Baltimore Metropolitan Area: 20071 x Office of University Partnerships Programs and Grantees2 x A Guide to Deconstruction: An Overview of Destruction With a Focus on Community Development Opportunities1 x Commentary on the Prescriptive Method for Residential Cold-Formed Steel Framing: First Edition, 1996*1 x 2004 National Awards for Planning the Secretary's Opportunity and Empowerment Award1 x The Effect of Earthquakes on Manufactured Home Installation, 1996*1 x Southwest Housing Traditions: Design, Materials, Performance1 x Rehabilitation Guidelines 1986: No. 9. Guideline for Structural Assessment1 x Affordable Housing Design Advisor1 x American Housing Survey National Files 1980-1983 plus all AHS Files 1973-1983 (WINZIP)1 x What Works! In the empowerment Zones and Enterprise Communities: Volume III2 x Rehabilitation Guidelines 1986: No. 6. Electrical Guideline for Residential Rehabilitation1 x Model Energy Code Thermal Envelope Compliance Guide for 1 and 2 Family Dwellings 19941 x Welfare to Work Housing Vocher Program: Early Implementation Assessment, Final Report1 x Cityscape - Volume 24, Number 1, 2022: An Evaluation Of The Impact And Potential Of Opportunity Zones2 x American Housing Survey Book, 1993, U. S. Supplement Tables1 x 2011 Housing Profile: Forth Worth - Arlington, TX - American Housing Survey Fact Sheets3 x American Housing Survey Book, 1992, U. S. Supplement Tables1 x UMAN: Software User's Guide Version 1.0, 19961 x American Housing Survey H171 Supplement to the U.S. 1984-19881 x 2001 Multifamily GSE Mortgage Data Sets on CD-ROM1 x Success in the New Welfare Environment2 x Cityscape A Journal of Policy Development and Research. Regulatory Reform and Affordable Housing. Volume 23, Number 1 20211 x Cityscape: Volume 20 Number 3, 2018 - Youth Homelessness1 x American Housing Survey Book, 1991, U. S. Supplement Tables1 x Annual Performance Plan FY 20051 x Cityscape: Volume 22, Number 1 2020 - Housing Tenure and Financial Security1 x Energy Performance Contracting for Public and Indian Housing: A Guide for Participants, 1992* 1 x HUD Rehabilitation Energy Guidelines for Multi-Family Dwellings (Manual and Disk), 1996*1 x Escrow Management for Single-Family Residential Property: Phase 1 Report, 19911 x Evidence Matters - Spring 20131 x HUD Budget: FY 20011 x Capital Needs Assessment: Multifamily Rental Housing with HUD-Insured Mortgages, 19921 x Performance and Planning Assessment of the Youth Apprenticeship Program, 1996 *1 x Worst Case Housing Needs 2007: A Report to Congress1 x Annual Performance Plan Fiscal Year 20041 x Minority-Serving Institutions of Higher Education: Developing Partnerships to Revitalize Communities1 x Rehabilitation Guidelines 1980: No. 1. Setting and Adopting Standards for Building Rehabilitation1 x American Housing Survey H151-83 CINCH 1973-1983, H151-85-2 1980-1985, H151-91-2 1980-19911 x A Picture of Subsidized Households in 1997: United States: Totals & Agencies with over 500 Units1 x Evaluation of the HOPE 3 Program: Final Report, 1996 1 x Evidence Matters: Evictions (Summer 2021)1 x American Housing Survey Book, 1997, United States1 x Statutorily Mandated Designation of Difficult Development Areas for Section 42 of the IRS Code of 1986, 1995 *1 x American Housing Survey 2003 - CD ROM National Core and Supplement Microdata File1 x American Housing Survey for Selected Metropolitan Areas: Cincinnati, 19981 x Evidence Matters - Spring/Summer 20141 x Residential Remodeling and Universal Design: Making Homes More Comfortable and Accessible, 19961 x State of the Nation's Cities: America's Changing Urban Life 19961 x Rediscovering Urban America: Perspectives on the 1980s, 19931 x Annual Performance Plan Fiscal Year 20061 x American Housing Survey for the New YorK/Nassau/Suffolk/Orange Metro Area 19991 x Creating a Local Advisory Council on Regulatory Barriers to Affordable Housing, 19921 x Fiscal Year 2003 Annual Performance Plan1 x Methodology for Developing UMAN Software and Prescriptive Package Approach, 19961 x Status of HUD-Insured (or Held) Multifamily Rental Housing in 1995-Final Report1 x 2011 Housing Profile: Los Angeles - Long Beach, CA - American Housing Survey Fact Sheets2 x 1993 GSE Single-Family Census Tract Set of 15 Datatapes1 x Report to Congress on the Federal Home Loan Bank System: Summary Analysis and Policy Recommendations, 19941 x Rental Housing Assistance - The Worsening Crisis: A Report to Congress on Worst Case Housing Needs2 x Building Communities and New Markets: The 1998 Consolidated Report - Appendices1 x Not In My Backyard: Removing Barriers to Affordable Housing, 1991 1 x American Housing Survey Metro Book, 1995, Philadelphia*1 x American Housing Survey for Selected Metropolitan Areas: San Francisco, 19981 x Rehabilitation Guidelines 1986: No. 10. Guideline on the Rehabilitation of Walls, Windows, and Roofs1 x Foreclosure Counseling Outcome Study: Final Report1 x Metropolitan Area FactSheets - May 2013: Pittsburgh1 x A Picture of Subsidized Households, Vol. 11: Large Projects and Agencies*1 x Innovative Structural Systems for Home Construction: Wood Structural Insulated Panels and Insulating Concrete Forms, 1996*1 x Building Communities and New Markets for the New Century: 1998 Consolidated Report1 x American Housing Survey Tape Metro, 1989 (Choose EBCDIC or ASCII format)1 x Why Not In Our Community? Removing Barriers to Affordable Housing (Febuary 2005)1 x American Housing Survey H170 78 to 791 x Making Rental Housing Energy Efficient: Guide to Performing Energy Retrofit During Multifamily Property Rehabilitation, 1990*1 x Metropolitan Area FactSheets - May 2013: Oakland - Fremont - Hayward, CA1 x Evidence Matters - Summer 20131 x Tenant Integrity Program: Training Guide for the Indian Housing Program, 1991 *1 x American Housing Survey for Selected Metropolitan Areas: Washington, DC, 19981 x Principles for Inner City Neighborhood Design1 x 2011 Housing Profile: Cleveland - Elyria - Mentor, OH - American Housing Survey Fact Sheets1 x 1997 State of the Cities*1 x Your One-Stop Resource for Housing and Community Development Research1 x American Housing Survey Book, 1995, United States, Revised1 x Cityscape Volume 10 Number 2 (July 2008) - Homeownership Experience of Low-Income and Minority Households1 x 2011 Housing Profile: Dallas, Plano, Irving, TX - American Housing Survey Fact Sheets1 x Updating the Low Income Housing Tax Credit (LIHTC) Database: Projects Placed in Service through 20021 x Multifamily GSE Mortgage Data Sets for 1993-1995 (CD-ROM)*1 x Urban Infill Housing: Myth and Fact1 x Regional Housing Opportunities for Lower Income Households: A Resource Guide to Affordable Housing and Regional Mobility Strategies, 19941 x Providing Alternatives to Mortgage Foreclosure: A Report to Congress, 1996*1 x Directory of Information Resources in Housing and Urban Development, Third Edition (Resource Guide), 19931 x Fannie Mae/Freddie Mac Single-Family and Multifamily Mortgage Data for 1994 (Magnetic Tape)1 x American Housing Survey for the DENVER Metropolitan Area: 20041 x American Housing Survey for the ATLANTA Metropolitan Area: 20041 x Cityscape - Volume 14, Number 2, 2012: Moving To Opportunity1 x Housing Problems and Needs of Native Hawaiians, 1996*1 x Manufactured Housing: A HUD USER Resource Guide, 1993*1 x Family Data on Public and Indian Housing (Computer Package), 19931 x Evidence Matters - Fall 20121 x U.S. Housing Market Conditions: 2nd Quarter 19981 x Testing for Discrimination in Home Insurance1 x Section 8 Rental Voucher and Rental Certificate Utilization Study: Final Report, 1994*1 x American Housing Survey for the Philadelphia Metro Area 19991 x Effects Of The Conforming Loan Limit On Mortgage Markets: Final Report1 x 2011 Housing Profile: Charlotte - Gastonia - Conrad, NC - SC - American Housing Survey Fact Sheets1 x Cityscape - Volume 12, Number 1, 2010: HOPE VI1 x American Housing Survey 1997 National Microdata on CD-ROM1 x American Housing Survey 2005 - National Files (CD ROM)1 x Cityscape: Volume 21 Number 1, 2019 - The Fair Housing Act at 501 x HUD Five-Year Plan for Energy Efficiency, 19941 x 2001 Income Limits for "Low Income," "Very Low Income," and "Median Income," National (Printed Copy)*